THE INSTITUTION FOR WORKFORCE PRACTICE
Professional certification, organizational assessment, and workforce service management built around ISO standards for inclusion, human resources, and artificial intelligence.
WHY INCLUSIONSCORE
An insurer’s published collaboration, organizational certification, international professional education and a global community of practice.
2022 · ZURICH RESILIENCE SOLUTIONS
“launched a DEI assessment and consulting service for customers in collaboration with Inclusion Score.”
Zurich’s September 29, 2022 article documents a Workplace DEI Service combining organizational assessment, maturity reporting and consulting consistent with ISO 30415.
Documented 2022 collaboration through Zurich Resilience Solutions.
Read Zurich’s original article30 OCTOBER 2025 · ORGANIZATIONAL CERTIFICATION
“we have successfully achieved ISO-30415 certification, aligned with the Diversity & Inclusion Service Management (DISM) Standard.”
Deloitte Canada’s public announcement describes its organizational certification. The accompanying Certificate of Recognition was issued on October 30, 2025.
Organizational certification, distinct from the individual DIP designation.
Read Deloitte’s announcement2021 · HISTORICAL PROFESSIONAL EDUCATION
The professional education initiative began in 2021 through Terry College of Business Continuing Education.
In the founder’s account, Dawn D. Bennett-Alexander, James Felton Keith, Karen Prater Jasmine and Effenus Henderson taught the inaugural cohort: approximately 40 professionals from seven countries.
Historical education initiative and international participation.
Explore the inaugural cohort’s historyGLOBAL PROFESSIONAL NETWORK
A professional and advisory footprint built through international learning, standards participation and implementation experience.
Our historical community connects practitioners across borders around a shared language for inclusion and workforce service management.
Historical professional footprint; the founder describes today’s advisory network as 25 countries and counting.
Meet the international institutionPROFESSIONAL EDUCATION
Four clear learning choices across DISM and HRSM. The two-hour courses award participation certificates; the twelve-hour Foundations courses lead toward professional designations only after approved requirements are satisfied.
Start with2-HOUR CERTIFICATE OF PARTICIPATION
Diversity & Inclusion Service Management introductory course
A concise introduction to the DISM certification framework and its inclusion-governance foundation.
From principles12-HOUR PROFESSIONAL CERTIFICATION PATHWAY
Professional certification pathway toward the Diversity & Inclusion Professional designation
Develop the service, evidence and accountability practice required for the approved pathway toward the DIP designation.
2-HOUR CERTIFICATE OF PARTICIPATION
Human Resource Service Management introductory course
A concise introduction to the HRSM certification framework and the service-management foundation for human work.
12-HOUR PROFESSIONAL CERTIFICATION PATHWAY
Professional certification pathway toward the Human Resource Management Service Professional designation
Develop the service architecture, evidence and improvement practice required for the approved pathway toward the HR-MSP designation.
Plan your next step. Class inquiries are welcome. Enrollment is closed while dates, tuition, faculty and assessment requirements are finalized.
ONE CONNECTED FRAMEWORK
Three complementary management disciplines, brought together through InclusionScore’s workforce service management methodology.
Build inclusion governance around participation, accessibility, fairness, dignity and accountable organizational practice.
Explore the standardConnect workforce services, responsibilities, evidence and performance through HR service management.
Explore the standardConnect AI management, human oversight and lifecycle controls to the way your organization works.
Explore the frameworkThe integrated framework is InclusionScore’s methodology; it does not establish a hierarchy among ISO standards.
FOR ORGANIZATIONS
Bring inclusion, HR services and AI governance into a connected management practice.
Assessment, implementation, certification readiness and technology support—grounded in evidence and the realities of your organization.
VOICES FROM OUR PROFESSIONAL COMMUNITY
Historical participants describe what the learning meant in their professional practice.
honoured to have journeyed with you all... I've become a stronger practitioner because I believe there is always more to learn... We heard from some great inspiring speakers in the workshops, thank you 😊
Honored to have been a part of such an illustrious program that plays an intricate role in preparing dynamic change agents.
I am celebrating a personal/professional achievement! I am proud that I have been awarded The Diversity & Inclusion Professional Certificate in the #ISO30415 D&I Global Standard
Extremely proud to be part of this group! Thank you for providing such a tangible approach that we can implement across so many avenues!
Congrats to everyone, very excited to have been a part of this. Looking forward to the structure this will bring to DEI work.
FROM THE ORIGINAL TESTIMONIAL ARCHIVE
Historical video testimonial · Commissioner, Maryland Economic Development Commission, as identified in the original archive.
Testimonials reflect individual historical experiences. Employer names and logos identify affiliations at the time, not organizational endorsements or current employment.
THE PROFESSIONAL LIBRARY
The International DEI & HR Standards collection brings together the second-edition DISM textbook in English, Spanish and French and the ISO-30201:HRSM publication family: English available now, with Spanish and French editions in preparation. These companion publications support distinct inclusion and HR service-management frameworks and supplement, rather than replace, the official standards. Confirm required reading with your class information.
ISO 30415 · ENGLISH
Second edition · DEI Auditor Training, Certification, and Maturity Assessment
A practical reference for inclusion governance, DEI auditing, organizational evidence and maturity assessment.
For inclusion and HR practitioners, auditors, consultants and organizational leaders.
$100.00Digital edition · $100 USDPaperback · Amazon controls pricing and availability.
ISO 30415 · ESPAÑOL
Second edition · Formación de auditores DEI, certificación y diagnóstico de madurez
A practical reference for inclusion governance, DEI auditing, organizational evidence and maturity assessment.
For inclusion and HR practitioners, auditors, consultants and organizational leaders.
$100.00Digital edition · $100 USDPaperback · Amazon controls pricing and availability.
ISO 30415 · FRANÇAIS
Second edition · Formation des auditeurs DEI, certification et évaluation de la maturité
A practical reference for inclusion governance, DEI auditing, organizational evidence and maturity assessment.
For inclusion and HR practitioners, auditors, consultants and organizational leaders.
$100.00Digital edition · $100 USDPaperback · Amazon controls pricing and availability.
International DEI & HR Standards · ISO-30201:HRSM
HR Management System Professional Certification Handbook
ISO establishes the standard. HRSM puts it to work.
Standards define expectations. HRSM delivers implementation. Our Human Resources Service Management framework transforms management-system principles into measurable workforce practices, professional capabilities, and organizational accountability.
Build workforce resilience, inclusion and accountability through practical HR service management. The proprietary HRSM implementation framework connects management-system principles to measurable workforce practices across 3 functional categories, 18 domains and 369 assessment elements, supporting continuous improvement.
James Felton Keith · Keith Institute
For HR professionals, organizational leaders, consultants, auditors, and certification learners.
$100.00Digital edition · $100 USDEnglish · Available Now
HR Management System Professional Certification Handbook
Español · Próximamente
Manual de Certificación Profesional en Sistemas de Gestión de Recursos Humanos
Manuscrito y edición digital en preparación.
Las normas establecen expectativas. HRSM hace posible su implementación. Nuestro marco de Gestión de Servicios de Recursos Humanos transforma los principios de los sistemas de gestión en prácticas laborales medibles, capacidades profesionales y responsabilidad organizacional.
Français · Bientôt disponible
Manuel de certification professionnelle en systèmes de management des ressources humaines
Manuscrit et édition numérique en préparation.
Les normes définissent les attentes. HRSM assure leur mise en œuvre. Notre cadre de gestion des services de ressources humaines transforme les principes des systèmes de management en pratiques mesurables, en compétences professionnelles et en responsabilité organisationnelle.
KNOWLEDGE WITHOUT SILOS
Go deeper with our specialist resources, then return here for education and professional services.
PUT STANDARDS INTO PRACTICE
Tell us what you want to achieve. We’ll help identify the right training, assessment or professional services pathway.
Talk to InclusionScore